We carried out a review of the data available to us about Meijer House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Meijer House, you can give feedback on this service.
Western Counselling provides accommodation and treatment for up to 17 people who require residential rehabilitation for a dependency on alcohol or opiates. The service also offers medically monitored detoxification for clients who are assessed as low risk. The service uses the 12-step model of treatment (a structured, abstinence model). Most people are funded by their home local authority, but private funded clients also use the service. The service is registered to provide care and support for any person over 16 years of age.
At the time of this inspection there were seven clients at the service with one client undergoing detoxification.
The service is registered to provide accommodation for persons who require treatment for substance misuse and treatment for disease, disorder or injury. There is a registered manager in post.
Our rating of this service stayed the same. We rated it as good because:
We rated Western Counselling as good because:
However:
We do not currently rate independent standalone substance misuse services. Our last comprehensive inspection of Western Counselling Services was in November 2016. At that inspection, we issued a requirement notice. Issuing a requirement notice notifies a provider that we consider they are in breach of legal requirements and must take steps to improve care standards. On 10 May 2018 we undertook an unannounced, focused inspection to see whether the provider had made the required improvements.
We found people who lived in Meijer House were involved in the day to day running of the home. They told us they attended house meetings when they could discuss any issues that had an impact on their daily life. They could then discuss this with staff when they would pass on significant event reports.
We saw care plans were written by people who lived in the home. They discussed their identified needs, their goals and agreed how to achieve those goals.
Staff confirmed they were given the opportunity to build on their skills and received appropriate support from the manager.
The provider had a quality assurance system in place that ensured people were safe and changes could be made to improve the service provided. A clear complaints policy was in place and available for all people who used the service.
People spoken with were very complimentary about the level of support they received from the staff team to achieve their goals. One person told us, 'they have given me my life back. The counsellors are brilliant." Another person told us, "All of the staff work as a team and can understand how we are when we are going through the different steps.'
We spoke to people about how they felt they were involved in the running of the home. People told us that they attended regular house meetings when they would discuss any issues and pass them onto the staff team. We were also told that they completed significant event reports which could impact on the following day's programme.
We were told by people that care planning was centred around the person's needs, agreed with the individual and regular reviews were carried out with the individual.
Staff confirmed they were given the opportunity to develop their professional skills and received appropriate support from the provider to do so.
The provider had quality assurance systems in place that ensured people were safe and changes could be made to improve the service provided.