The Care Quality Commission

Archived: Trelawney Domiciliary Care Limited

Unit 8C, Cardrew Industrial Estate, Redruth, Cornwall, TR15 1SS (01209) 218377

Provided and run by:
Trelawney Care Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

19 July 2012

During a routine inspection

We spoke to six people who used the service and the relatives of two people. They all told us that they were satisfied with the service that Trelawney Domiciliary Care provided.

One person said that they had no complaints about Trelawney Care at all but they were confident that if they did, the office staff would handle it appropriately. They told us that they knew all of their carers and that they all provided good care, were polite and kind and did a good job.

Another person said that the staff were 'wonderful, excellent, scored 100% and were kind and caring'.

We were told that Trelawney Domiciliary Care had informed the people that we spoke with, that carers could arrive up to 30 minutes either side of the agreed time of the visit. Nobody that we spoke with found this a problem and told us that if staff were running late the office would telephone them to let them know.