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Hallaton Manor Limited Requires improvement

All reports

Inspection report

Date of Inspection: 10 July 2012
Date of Publication: 8 August 2012
Inspection Report published 8 August 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was compliant with this regulation. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We spoke with four people who used the service. People told us they had attended residents meetings in the past. People said they were not formally asked for feedback about the service they received but could speak to the staff if they had any concerns.

Other evidence

We spoke with the training and quality manager about assessing and monitoring the quality of the service. We were shown the results and action plan for the most recent resident survey. Where dissatisfaction had been noted, a corresponding action plan was in place along with the deadline for action and person responsible for carrying out the action.

An ongoing programme of audit was in place. We saw examples of these and they included an audit of care plans, staff training and health and safety.

We spoke with the training and quality manager about accidents and incident. We were told that this information would be used to trend and analyse incidents and accidents.

We saw evidence that where people had an accident such as a fall. Action was taken to minimise future risk. This included consulting with other healthcare professionals.