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Hallaton Manor Limited Requires improvement

All reports

Inspection report

Date of Inspection: 10 July 2012
Date of Publication: 8 August 2012
Inspection Report published 8 August 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this regulation. People’s privacy, dignity and independence were respected.

User experience

We spoke with four people who used the service. People said that staff respected their privacy and dignity. Where possible, people who used the service were involved in making decisions about their care, treatment and support. One person told us ‘staff are lovely, they go that extra mile and are always there for you’.

Other evidence

People who use the service understood the care and treatment choices available to them.

People were encouraged to visit and spend time at the home before moving in. Written information about the service provided was available. This document ‘The service user’s guide’ informed people who used the service about Hallaton Manor, about the staff and about the fees and charges for services provided.

Residents meetings were held so that people who used the service could have their views and experiences taken into account in the way the service was provided delivered.

Independent advocates were involved in decision making regarding people’s care, treatment and support where this was necessary. Where possible, people who used the service were involved in the assessing, planning and delivery of their care.

People's diversity, values and human rights were respected. For example if a person who used the service only wanted to receive care and support from a female or male staff member, then this was respected.