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Mackley Homecare Limited Good

All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF


Inspection carried out on 7 December 2012

During a routine inspection

People we spoke with told us that they were very happy with the service provided and that staff were reliable. People said that staff were polite, courteous and caring. A relative told us they were happy with the service.

We found that care plans had been re written and reviewed on a regular basis and information was clearly documented. Staff were not supported to deliver care and treatment safely and to an appropriate standard because mandatory training had not been completed at the frequency stipulated within the providers policies.