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Mackley Homecare Limited Good

All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2014, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider trained staff in the safeguarding of vulnerable adults (SOVA) and all the staff we spoke with told us they were up to date with this training. We saw that all staff had completed the eLearning training at the frequency required by the provider. People we spoke with told us they felt safe with the care staff who visited them.

The provider had safeguarding vulnerable adults and whistle blowing policies in place which had been updated in April 2013 which provided information on how to recognise abuse and reporting concerns. Staff we spoke with were all aware of what constituted abuse and to report abuse to the office manager within the agency. We found that the provider's policy contained contact numbers of agencies such as the Care Quality Commission, police and local authority to whom reports could be made. The policy also referred to the Mental Capacity Act (2005) (MCA) and how staff could assess people’s capacity. However, this had not been finalised at the time of our inspection and therefore could not be assessed. The provider may wish to note that some of the information used as a resource for staff to refer to such as ‘Protecting Vulnerable Adults’ produced by the local authority was dated 2004 and may need to be updated.

The provider's whistle blowing policy dated12 June 2013 and contained contact numbers of external agencies such as the police and raising public concerns at work.