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Mackley Homecare Limited Good

All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2014, talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Staff told us that following the initial assessment, the care plan was agreed and people that were self-funded signed a contract consenting to the agency providing care. People we spoke with confirmed that they had agreed to their care plan and their agreement set out the amount of time and number of daily visits required. People we spoke with told us they were asked for consent before staff started to help them with personal care. For example, one person said "they always ask me how I am and if it’s okay to help wash me, I’m never rushed". All the files we looked at contained signed agreement and recorded details of how staff could gain access to the property using a key safe.

We spoke with staff who told us how they ensured they respected people's wishes and gained their consent verbally prior to supporting people with care. Staff told us they usually worked with the same clients and were familiar with and understood people’s individual needs but always checked what care they were providing at each visit. All the staff we spoke with were clear that if a person did not consent to care they would not carry out that aspect of care and would tell the office manager.