We spoke to four members of staff and watched them interacting with people living at Wolborough court appropriately.
We saw that care plans were completed in a person centred approach, and that risk assessments and care plans were reviewed on a monthly basis.
Quality assurance checks were in place, and this meant that people at Wolborough Court receive safe and appropriate care.
Feedback from healthcare professionals and feedback in Thank you cards from relatives was also very good.
People felt safe living at the home and felt involved in their care, agreed to the care they received and were able to make choices as part of their daily lives.
We heard friendly banter and affection being mutually shared. We did not see any negative interactions.
People appreciated the 'marvellous' staff. There were robust training programmes in place which meant that staff received the education and training to care for people safely.
People were asked their views on the care and service they received. They knew how to complain and felt satisfied complaints would be dealt with appropriately.
People told us they enjoyed the range of activities offered and were involved in the planning of these.
Medication was well managed at the home and there were systems to monitor the quality of the service provided at the home.
The home was well managed, monitored and efficiently run. Records were well maintained and reflected the level of care provided.
On the day of our inspection, we observed staff offering choices to people. Staff interacted well with the people who live in the home. We observed that staff were kind and respectful.
People told us they were happy with the care and support they received at the home. Their comments included "I'm well cared for'; I'm very happy here"; and "all of my needs are met".
One person told us about when they moved into the home. They had their needs assessed by a healthcare professional. Further to this, they were provided with some specialist equipment that met their needs and helped minimise their risk of injury.
People told us they enjoyed taking part in the activities. On the day of our visit, people had booked appointments with the hairdresser. People told us they enjoyed being pampered. The notice board gave information of forthcoming activities including bingo, musical entertainment, minibus trips, films, games and quizzes. The manager had arranged for holy communion to take place, for those who wished to attend. Two people told us that they often arranged for a taxi to take them to the local shops.
On the day of our inspection, people told us they had enjoyed their meal. The food was well presented, tasted nice and smelt appetising. One person told us they enjoyed having their breakfast in bed.
People we spoke to told us they felt safe at the home and that they would feel able to speak to the manager or staff if they were unhappy about something. One person told us 'I have no complaints about anything'. They felt confident that the staff would deal with any matters to their satisfaction.
People we spoke with us told us the staff were very good. People's comments included 'the staff are all very nice'; 'they're very good' and 'staff are very kind'.
One person told us 'I rang my call bell last night. The staff member attended very quickly'. Another person said 'if you press the call bell, staff are alert and respond'. Two people told us that staff were sometimes very busy. During our inspection, we observed that staff were available when people needed them.
People who live in the home and the staff told us that the manager was approachable. People told us that their comments were listened to and acted upon. Staff told us that they were able to make suggestions at staff meetings, and as a result improvements had been made.