Archived: Herrick Lodge

We found that people's cultural and religious needs were respected. The home provided culturally appropriate meals. We saw that the staff group were representative of the culture and background of people living at the service and most staff were able to communicate with people in their first language. People also had the opportunity to visit the temple and celebrate religious festivals.

We looked at the records of three people who used the service and found support plans were detailed and thorough and provided clear guidance to staff about how the persons' care should be delivered. Our observations showed that staff had a good rapport with people and were attentive to their needs.

Staff had been appropriately screened to ensure they were suitable to work with vulnerable people.

There were appropriate arrangements were in place for the obtaining, recording and administration of medicine.

Records were accurate and fit for purpose.

We found that the service was compliant with the essential standards of quality and safety that we inspected.

People we spoke with told us staff were kind and helpful. One person said staff were polite and "know what I like and what I don't like". During our visit we observed staff interacting with people and found they were kind and respectful at all times. We observed that staff had a good rapport with people using the service.

We found that the provider was meeting all of the essential standards of quality and safety that we inspected.