Archived: Elizabeth House

We met a number of people using the service at Elizabeth House and spoke in detail with five of these and with one visiting relative. We also spoke with one visiting health professional who provided regular support to the home.

People were offered choices about the food that they ate and their views were listened to when menus were planned. People were satisfied with the meals provided at Elizabeth House. One person told us, 'I eat very well here, the food is very good.'

Medication was stored safely and people received their medicines in a reliable way.

When new staff were appointed a formal recruitment process was followed. Appropriate checks were carried out before new staff started work.

Staff received support, including appropriate training, to help ensure that they had the skills and knowledge they needed to carry out their roles.

People had the opportunity to share their views about the quality of the service. The provider listened to their comments and acted on these.

When we carried out this follow up inspection we found the provider had taken action. People using the assessment unit had adequate assessments in place which gave information about their individual care and support needs. A malnutrition screening tool had been implemented across the home to ensure that people's nutritional needs were assessed and any risks identified.

The people we spoke with were satisfied with the care and support they received at Elizabeth House. They felt that staff treated them well and showed kindness towards them. When people requested support staff were readily available and responded promptly.

An ongoing programme of refurbishment was underway when we visited the home. Significant improvements had already been made to make the environment more homely and comfortable. Further work was planned.