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Annacliffe Residential Home Good

All reports

Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 12 November 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We talked with commissioners of services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During our previous inspection in July 2013 we found concerns with how the Annacliffe was supporting its workers. We were told that the home did not provide formal, recorded supervision. Staff mandatory and update training was overdue. This meant staff were not always appropriately supported in relation to their responsibilities. Staff were not fully able to deliver care that was underpinned by appropriate training.

We discussed with the manager the action plan that had been developed to achieve compliance. We found that our concerns had been addressed and that the home had worked hard to improve this standard. We spoke with the manager and two staff. We also reviewed training and supervision records of two staff members.

We observed staff going about their duties in a cheerful and pleasant manner. People living at the home appeared comfortable and relaxed when being assisted. One person told us, “I’m very happy living here – the staff are very good. They are well trained to look after me properly”.

Staff confirmed that they felt supported by the managers and enjoyed working at the home. One staff member told us "The support I get here is really good. We’re a really close team and I feel I could talk to anyone".

The manager had introduced two systems to monitor and support staff. New supervision forms were about to be implemented. These would involve the manager and individual staff member looking at strengths and weaknesses. Training and developmental needs would also be explored.

The second system involved the managers observing individual staff members performing care tasks. Staff were unaware of when observations were taking place. Tasks monitored included assisting residents with their nutritional needs, medication, bathing and mobilising. The manager then provided feedback at the end of the session. Where appropriate, practical or formal training would be provided to develop further understanding.

All staff had undertaken or were in the process of completing appropriate care qualifications. The manager had undertaken a large programme of training since our last inspection. All staff had completed training in medication, movement and handling, health and safety and first aid. We were shown evidence that fire safety training had been booked in for the week of our inspection.

Additionally, an intensive eight week course on Dementia training was being provided for staff. This included mental capacity, safeguarding and end of life care. The manager was in the process of setting up a board that had staff names on and the training they had completed. We were told this would enable more effective monitoring of staff training. This meant that the provider had ensured staff were now supported and enabled to fully deliver care.