You are here

Annacliffe Residential Home Good

All reports

Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the care records of five people who lived at the Annacliffe. We also spoke with three people and a relative. Additionally, we discussed care with staff and the manager. The care records were kept electronically and outlined people's support needs.

The care file system contained individualised, person-centred care plans. These included information about managing individual needs. An assessment of people’s needs was recorded on admission and transferred to the individual’s care plan. We were told that a member of staff discussed this with the individual and their families. A plan of care would then be agreed.

Care Files contained information such as personal details, psychological, physical and social needs. Additionally, records were made of appointments with people by other professionals, such as GPs, District Nurses and Speech Therapists. Details were recorded about what issues were looked at and actions to address problems.

Daily records reviewed, consistently highlighted any emerging changes in physical and psychological health. Further action was noted, such as visiting the GP. This demonstrated good communication between staff and shift changes.

Care files held a variety of risk assessments. These related to potential risks of harm or injury and appropriate actions to manage risk. They covered areas such as stair/lift access, use of mobility aids, bathing and medication. These assessments were transferred to the individual's care plan. All documents, where applicable, were reviewed and updated. However, the provider might like to note that the electronic system had a facility to demonstrate people's involvement. The records we reviewed did not document involvement.

We observed care being provided in a safe and supportive manner. We additionally undertook a Short Observational Framework for Inspection (SOFI). We spoke with staff who had a good understanding of care planning and the individual needs of people.

People appeared content and relaxed throughout our inspection. One person told us, “It was a big decision to come here, but I’m glad I made it. I wouldn’t want to be anywhere else”. Another person said, “The staff and the home are fantastic – I couldn’t ask to be in a better place”.

Staff told us there were a variety of activities provided at the Annacliffe on a daily basis. This consisted of memory lane, quizzes, Indian Head Massage and entertainers. The home additionally took a small group of residents to Llandudno for a few days every year. One person told us, “If I get bored, it’s my own fault – I should do something about it. But there’s enough to do if I want to.”