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Annacliffe Residential Home Good

All reports

Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF


Inspection carried out on 3 July 2013

During a routine inspection

We spoke individually with the manager, staff and people who lived at Annacliffe Residential Home. We also discussed care with relatives. We additionally observed care being undertaken throughout our inspection. We undertook a Short Observational Framework for Inspection. We reviewed care records, policies and procedures, audits and risk assessment documentation.

The service demonstrated good practice that ensured people were cared for in a supportive and respectful manner. One person told us, �Staff are very caring and respectful � I really like them all�. A relative said, �They�re always working hard and keeping the place clean and tidy�. This was underpinned by the service�s understanding of consent and infection control practices.

However, care practice and record-keeping was not fully underpinned by clear, regular auditing procedures. The home did not undertake formal, recorded supervision. Regular, updated mandatory training had not been provided.

Nevertheless, we observed that staff were able to provide care in a respectful, timely and unhurried way. People appeared relaxed and comfortable.