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Archived: PillarCare Agency Good

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw records of five care workers which showed they had updated training relating to adult safeguarding. We spoke with four care workers who showed an awareness of safeguarding. There was information about the whistle-blowing policy for staff members in the folders which are kept in the home of every person who used the service. Care workers we spoke with were aware of this policy.

We spoke with two people who used the service and to three relatives and they felt safe with the care workers that were provided by Pillar Care.

There were local safeguarding policies in place and care workers were aware of the procedures that they needed to follow in case of concern. There were procedures in place for recording support people receive with money matters, such as care workers doing their shopping or paying their bills, to ensure that people are protected from the risk of financial abuse.

There had been no reported safeguarding alerts or complaints regarding Pillar Care between the last inspection and this inspection.