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St Helena Hospice Outstanding

All reports

Inspection report

Date of Inspection: 24 September 2012
Date of Publication: 7 November 2012
Inspection Report published 7 November 2012 PDF

Overview

Inspection carried out on 24 September 2012

During a routine inspection

During our inspection we had conversations with three people and one relative in the inpatient unit. There were no day patients on the day of our inspection on the St Helena Hospice site. All the people we spoke with were extremely complimentary about the personalised treatment, care and support that they were receiving. One person said �It�s like being in a hotel. I�d give it six stars.� Another told us �I can�t praise them enough. It�s wonderful here. The staff are all excellent. If you press the buzzer they�re here.� Another person said �They give me the support I need.� The relative we spoke with appreciated the fact that they could visit at any time and said �It doesn�t feel like a hospital.�

People described the food as �wonderful�. They told us that the fruit and vegetables were �very fresh, with lots of flavour.� They said that staff provided food especially for them if they had any problems with eating. People also appreciated the range of complementary therapies that were provided. They told us that the therapies helped them to relax and improved their symptom control.