Archived: Kynaston Court

Hentland, Ross On Wye, Herefordshire, HR9 6LP (01989) 730638

Provided and run by:
Mrs M Swaine

All Inspections

19 February 2013

During a routine inspection

When we visited we met four people who lived at the care home. We found that people were well presented. Two of the people we met were able to speak with us and said they liked the home. We saw examples of people being treated as individuals and the service making plans that respected their preferred routines and pass times. People's needs were assessed and planned for with the help of external professionals. Some feedback was given to the provider about areas where care practice and recording could be improved to be more respectful and in line with guidance from external professionals.

We found that appropriate systems for medication were in place and people had received their prescribed medicines. Staff were suitably trained before being allowed to administer medicines.

We found that checks were carried out before new staff were employed. We saw an example where evidence about recruitment decisions was limited.

Systems were in place to deal with any complaints but there had not been any. Relatives' feedback showed that they felt able to raise concerns should they have any.

4 January 2012

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people using this service.

There were five people who lived at the home on the day of the inspection. Three people were able to tell us that they liked living there and they liked the care workers and felt looked after. Two people were not able to tell us about their care and treatment, but we observed their care and interactions with care workers. We could see that people who lived at the home were comfortable and relaxed when engaging with the care workers.

People choose how they spent their day and how much they chose to involve themselves in their day to day household routines and tasks. One person preferred to stay in their room and had a small separate seating area adjoining their room. They were able to use a call bell if they required a care worker. When we spoke to this person they were able to tell us about the care, treatment and medication they received.

People had a choice of two lounges, a dining room and a conservatory with no restriction to the kitchen. We saw that people who lived at the home were actively encouraged to assist in preparing meals and snacks. The furnishings and ornaments in the communal areas of the home had been minimal which reflected the wishes of people who lived at the home.