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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF | 73.69 KB

Overview

Inspection carried out on 6 November 2013

During an inspection to make sure that the improvements required had been made

The registered manager was not present on the day of our inspection but we spoke with the provider who was present at the service, a member of staff and two people who used the service. We checked service records, policies and procedures and did a tour of the building.

People who used the service confirmed the menu had been reviewed since we last visited in May 2013. We saw the menu provided a choice of well-balanced, nutritious meals that met people’s needs. Comments received from people who used the service included, “We have a new menu, we always get a choice of what to eat and can have an alternative if we don’t like the choice.” And, “If you are hungry and want a snack, you can ask the staff.”

People were protected against the risk of health care related infections. We saw the prevention and control of infections policy and procedure had been updated. We also saw the cleaning schedules had been amended.

The provider told us two part time staff had been appointed since we last visited in May 2013. We saw the dependency needs of people had been assessed and the rota showed required staffing levels.

We found the manager had introduced monthly audits to enable regular monitoring of the service. We also saw people who used the service and other people, such as professionals had been asked for their views about the quality of the service provided.