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Inspection report

Date of Inspection: 22 May 2013
Date of Publication: 21 June 2013
Inspection Report published 21 June 2013 PDF | 95.71 KB

Overview

Inspection carried out on 22 May 2013

During a routine inspection

During the visit we spoke with eight people who used the service and a visiting health care professional and asked them for their views. We also spoke with two care workers, the owner and the registered manager. We looked at some of the records held in the service including the care files for four people. We observed the support people who used the service received from staff and carried out a tour of the building.

People who used the service talked positively about the care and support they received. One person told us, “I like living at Ayrshire House very much.” And, “I talk to my key worker if I’m sad, or (name), she’s the top boss.”

Another person said, “We have meetings with the staff and we talk about day trips.” And, “It’s lovely to live here, I like the activities, we do arts and crafts, play football and go out.”

We had some concerns about how people’s weight was monitored and their nutritional needs met. Menus were not pre planned and people had limited choice of puddings and snacks.

We saw some infection control policies and procedures were not in place, which put people at the risk of infection

There were not always sufficient staffing levels available to meet people’s assessed needs and that kept people safe.

The service lacked systems that assessed and monitored the quality of the service provided. People had not been asked about their views in relation to the standard of care provided.