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Archived: Ayrshire House Good

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All reports

Inspection report

Date of Inspection: 22 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People who use the service were protected from unsafe or inappropriate care. Reporting systems were good and information about quality and safety is collected and linked to risk management and quality improvement.

User experience

People who used the service told us that they can speak with staff and the manager at any time and that they feel included in decisions made about the care they received and the way in which the service is run.

People who use the service told us that they have regular contact with the provider and the manager and they feel they can approach them easily.

Other evidence

We saw that there had not been a way of formally monitoring the quality of the service in place. However, this had been addressed and surveys for people who used the service and relatives, together with auditing of complaints and incidents had been started. We saw that surveys had also been sent to staff and other healthcare professionals.

Senior staff meetings were held every three weeks; senior staff then inform carers of the outcome of such meetings. Resident's meetings are held every month or at longer intervals, at the request of the people who used the service; these meetings are minuted. We saw the minutes, of both staff and resident's meetings and these showed that discussions are held about previous minutes and any agreed actions that were put in place.

The provider had recognised that the policies and procedure file in place were out of date and in need of updating. The provider told us that they were aware of this and had found new policies and procedures, which could be made specific to the home.