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Archived: Ayrshire House Good

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All reports

Inspection report

Date of Inspection: 22 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who used the service experienced safe and appropriate care and support that met their individual needs. Whilst care plans had been improved, progress was required to ensure that all care plans are person centred.

User experience

People who used the service told us that they were treated by care staff in a kind and caring manner. We were told that care staff were respectful and open to changes in care needs.

People told us that there are lots of activities to go to and that they are free to attend the ones that they like.

Other evidence

The provider and manager told us that there was a clear system in place for reporting any changes in people’s needs or welfare. We saw evidence in people’s files to support those views.

Care plans were in place for each person whose care files we saw. There have been significant improvements made to care files however not all care plans were fully personalised or ‘person centred’. The manager acknowledged that whilst improvements had been made, she knew that further improvements were required.

People who used the service were helped to access day centres, college and employment. We saw clear plans showing when people attended and how they were supported to attend their daily activity.

We saw that activities were provided by Day Centres during the week. We were told by people who used the service that they enjoyed the activities held at the home during the weekend.

We were told that family and visitors are free to visit the people who used the service at any time and if the person using the service wanted to have visitors.

We saw from care files and from our discussions with people who used the service, that they are encouraged to build and develop friendships.