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Inspection report

Date of Inspection: 22 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF | 48.64 KB

Overview

Inspection carried out on 22 September 2011

During a routine inspection

There were 15 people accommodated at the service, at the time of our visit.

We spoke with three people who used the service, as well as the manager and the provider.

People who used the service told us that they receive care in a way that was respectful of their privacy and dignity.

People who used the service told us that they were treated by staff in a kind and caring manner. We were told that care staff were respectful and open to changes in people's care needs.

People told us that there are lots of activities to go to and that they are free to attend the ones that they like.

People who used the service that we spoke with, told us that they felt safe living there.

People that we spoke with told us that there always seemed to be enough staff on duty. They told us that staff are approachable and willing to help.

People who used the service told us that they can speak with staff and the manager at any time and that they feel included in decisions made about the care received and the way in which the service is run.