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Archived: Rydan Lodge Residential Home

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Inspection report

Date of Inspection: 17, 18, 22 October 2013
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF | 118.17 KB


Inspection carried out on 17, 18, 22 October 2013

During an inspection in response to concerns

We carried out a responsive inspection of Rydan lodge care home and Rydan Care domiciliary care service because of a number of concerns we had received. Both services were under the operation of the same registered manager. We found that most of those concerns were substantiated.

We observed acts of kindness by care workers towards the people they supported. However, we did not find that there was a culture of respect throughout the care home, particularly with regard to what was written about people.

We found that there was a poor understanding of restrictive practices and of making decisions in the best interests of people who did not have the capacity to make their own decisions.Some people experienced poor care and there was a lack of understanding of some people's needs.

Within both the domiciliary care agency and the care home there was a lack of monitoring of the services. There was some poor practice and recording with regard to the safe handling of medicines. Training in this area had not been updated.

People were at risk of abuse because issues were not responded to effectively or in a timely way and staff were not supported when they raised issues.

Records were not always accurate and could not be promptly located.

The services were not well led. We found that the registered manager did not have the required skills to manage the services, did not maintain an overview of the service and had not responded appropriately to serious concerns.