4 July 2013
During a routine inspection
We observed how staff interacted with people. We saw that staff spoke with people in a respectful manner. From our observations we saw that people were provided with care that met their individual care needs. Staff knew about the needs of the people they were caring for. We looked at care records and found that these contained guidance for staff on how to meet their needs.
We found that systems were in place to keep people safe. Staff had received training in safeguarding and knew how to respond to concerns.
We found that appropriate arrangements were not in place that ensured the safe use and management of medicines.
We saw that improvements had taken place to the environment that people lived in. The registered manager told us of plans for further improvements.
We found that checks were in place to ensure that staff were suitable to work with vulnerable people.
There was a system in place for people to make complaints if they were not happy with the service.