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Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 25 January 2013
Inspection Report published 25 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke to six members of staff. Staff told us they received a variety of essential training. This included; manual handling, first aid, mental capacity, infection control, health and safety and safeguarding. Additional training was also offered in a variety of other topics, including; supporting people and their appearance, promoting health and well being and diplomas in health and social care. We reviewed the staff training records which confirmed this. This meant that people benefited from having care and support from staff who were provided with opportunities to up date their knowledge and skills.

Staff told us they received a thorough induction and were given the opportunity to receive training and shadow other staff before commencing their role. This meant that staff received adequate training and support before working unsupervised.

Staff told us they received regular supervision and appraisals and felt well supported. One staff member said, “Management are very good here”. Another staff member said, “Management are always available for advice”.

Staff told us they were informed of any changes occurring within the home and the organisation through staff meetings. Staff meeting minutes confirmed this.

We spoke with staff about a recent incident that occurred within the home. Staff informed us that they had received debriefs and were given the opportunity to attend counselling sessions following this incident. This meant staff health and well being were also supported by the provider.