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Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 25 January 2013
Inspection Report published 25 January 2013 PDF

Overview

Inspection carried out on 12 December 2012

During a routine inspection

We spoke with three people using the service, two relatives and six members of staff. We also spoke with a visiting health care professional. People using the service told us that they enjoyed living at Alder Grange and found the staff to be caring and polite. One person said, �I like living here. The staff are nice and the food is good�. Another person said, �The staff are all very helpful�. Relatives we spoke with told us they were happy with the care their relatives received. One relative said, �I couldn�t recommend Alder Grange highly enough, the staff give 100 percent�.

During our inspection we found that people's care records did not always contain detailed assessments and plans of care. There was no evidence that formal assessments had been made to identify if people had the ability to make decisions for themselves or if they needed support to do this.

We saw that medicines were kept securely, but there was no effective system in place to ensure that people�s medicines were accounted for.

We observed people being treated in a caring and relaxed manner by staff who were trained to meet people�s care and welfare needs. Systems were also in place to ensure people�s safety in emergency situations.

We saw that the provider used people�s feedback to plan, evaluate and improve the service. Staff and people who visited the service told us that they were kept informed of changes to the service.