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Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF | 80.76 KB


Inspection carried out on 31 July 2013

During a routine inspection

We were assisted throughout the inspection by the registered manager and members of staff. We spoke with eight people who lived at the home, three members of staff and with one person, who was about to move into the home and their relative.

People’s privacy dignity and independence was respected and promoted. People living at the home told us that they were fully involved in their care, that they were listened to and their choices and preferences respected.

People’s care and welfare needs were being met. Assessments had been carried out and care plans put in place so that staff knew how to support people.

The home had robust recruitment procedures in place that were being followed to ensure that suitable members of staff were employed to work at the home.

The home had effective systems in place to monitor the quality of service provided to people living at Quaker house.

Records were maintained on behalf of people. These were up to date, accurate and stored confidentially.