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Archived: Swallowfields Care Centre

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

During our previous inspection in March 2013 we noted some shortfalls in staff supervision and training. We reviewed this area again during this inspection to assure ourselves that the provider had made the necessary changes.

We spoke to the staff on duty about the training and support they received. We found that staff received appropriate professional development and were able to obtain further relevant qualifications. Staff told us that they had been given an induction when they started work and that they had access to the training they needed to do their jobs, including refresher training in core areas such as health and safety, safeguarding vulnerable adults, fire safety and moving and handling. They said that the provider enabled staff to achieve further qualifications relevant to their roles. For example, one member of staff had recently completed their NVQ Level 3 qualification.

Staff said they had one-to-one supervision sessions with the manager, which gave them an opportunity to talk about any areas of their work in which they needed guidance or support. Staff told us that they had an annual appraisal. We saw evidence of both of these when we reviewed staff files.

We asked staff if they felt supported. They told us they did. We were told “Greatly” and “100 per cent – definitely supported.” Staff also commented “Things have really changed – there is more for staff and the service users.”

We saw that staff used team meetings to provide updates about any changes to people’s needs or the way in which their care should be provided. We also saw that staff underwent regular training. This showed us that people were cared for by staff who were supported to deliver care to an appropriate standard.