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Archived: Swallowfields Care Centre

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

We asked people if they received the support they needed in a timely way. They told us they did. We observed this during our inspection when we saw staff assist people with their meals, activities or going on an outing. The relatives we spoke with had only positive comments about the staff. They told us “The staff are lovely” and “He’s improved in the time he’s been there.”

On the day of our inspection there were eight people who lived at Swallowfields. The deputy manager told us that there were normally five staff on duty during the morning and afternoon shifts and two available at night. We looked back at the staff rotas for the previous eight weeks and saw that, apart from one Sunday, that that the appropriate numbers of staff were on duty.

We spoke to staff and asked them if there were sufficient staff to meet people’s needs. Comments were mixed and included “Yes, but sometimes need additional staff” and “We need more male staff.” Staff told us they used to work very long hours, but things had changed. Staff added that they did not feel people missed out on any activities due to lack of staff.

We discussed staffing arrangements with the provider and were told that things had recently changed which ensured that people did not work too many hours. In addition staff and management told us that they had been recruiting more male staff, due to the ratio of males and females living in the home. We were told that if they were short of staff they had a pool of staff who were trained who they could call in. This showed us the provider were aware of staffing levels, had listened to comments from staff and had taken steps to remedy things.