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Archived: Swallowfields Care Centre

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We saw evidence that care plans had been developed in a way that identified what people could do for themselves and in which areas they needed support. Where support was needed, the plans contained guidance for staff about how the person preferred their care to be provided. Each care plan that we reviewed contained a person centred plan which included information such as their individuals likes/dislikes, personal history, spiritual preferences and educational needs. This showed us that people’s care plans ensured their reflected individual needs.

People who used the service told us that staff were available when they needed them. We observed that staff were attentive to people’s needs, for example supporting people to make decorations for a birthday party the following day. We saw that there were various activities for people to participate in and the house had a small gym which people could use. The people we spoke with told us “I like my room and I like going shopping” and “I like playing games and doing jigsaws. All of the people we spoke with were happy in the home and one person said “We’re friends.” One relative told us “She’s always busy.”

The relatives we spoke with all had positive comments about Swallowfields. They included “It’s a beautiful place” and “He’s improved in the time he’s been there.”

We saw evidence that people were supported to stay healthy and that they had checks with their GP, dentist, optician and chiropodist. Each person underwent a medical assessment each year, together with an occupational health review in relation to their independence. We found that the home responded appropriately and sought the input of healthcare professionals when needed. For example one person had attended the dentist on the day of our inspection and staff had arranged a GP assessment for another person who complained of a mobility problem.

Each person’s care plan was reviewed every six months by their keyworker and relatives told us they were invited to be involved in these reviews. They said “”They ask if we want to be involved and we are always notified.” Relatives also told us that staff were good at keep them informed on a regular basis and they “Always tell us everything that’s done.” Staff held handover meetings between shifts and we saw a daily log file for each person which recorded daily activities and moods, etc. This showed us that the provider ensured staff were aware of the most up to date information about a person and people’s needs were reassessed on a regular basis.

We asked the deputy manager about the arrangements should the home have to close (for example, due to a fire or flood) and were told that they had an arrangement with a neighbouring house which would accommodate everyone. This meant that there were arrangements in place to deal with unforeseeable emergencies.