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Archived: Swallowfields Care Centre

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF | 87.83 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People expressed their views and we involved in making decisions about their care and treatment.

We saw that staff held regular house meetings which enabled the people who lived at Swallowfields to have their say about how the service was run, discuss in-house activities and preferred social activities. People also met regularly with their keyworkers to discuss the care they received and any changes they would like to make. We saw from the notes of one of the house meetings that people had asked for a trip out to Portsmouth and for a sports day to be held at the centre. We were told by staff that both of these had taken place.

People told us that each Monday they met to plan the menu for the week. We saw that the menu contained a choice of food for breakfast and a different meal each day. We also observed that one person each week was supported to type up the menu plan. The people that we spoke with told us about the menu planning and how they were involved. They told us the food was nice and they could choose what they wanted to each. One person said “”We have a weekly menu planner.” This meant that the provider ensured that they took people’s views into account.

Staff told us that they always ensured that people’s privacy and dignity was maintained when they provided personal care. We were told “I encourage them to wash themselves as much as they can.” We observed that the interaction between staff and people who used the service was positive and friendly. Staff were polite, professional and spoke to the people they supported in a respectful way. One person told us “The staff are nice, they speak to me nicely.” Staff also told us that they would respect a person’s wish to spend time alone in their room, but would check on them from time to ensure they were okay. This told us staff treated people in an appropriate way and recognised people’s need for privacy.

We saw that people regularly went shopping or to outside activities, such as swimming or college. On the day of our inspection we observed one person leave the centre with a member of staff to go shopping for a birthday present. Staff also encouraged people to maintain their independence and to involve themselves in the routines of the home. We observed photographs of each person undertaking different household tasks (such as helping to cook, cleaning the table or hovering) and saw that there was a rota for these tasks. The rota was displayed in a way that it was easy to understand. People who used the service told us that they managed their own laundry and helped to keep the home clean and tidy. This meant that people who used the service were supported in promoting their independence and community involvement.