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Archived: Swallowfields Care Centre

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF | 87.83 KB

Overview

Inspection carried out on 3 September 2013

During a routine inspection

We carried out an inspection at Swallowfields to look at the care and support provided to the people who used the service. We spoke to four people who used the service, three members of staff, the deputy manager and two relatives. People told us that they liked living at Swallowfields. They said that staff were kind and treated them with respect. One person told us “There is nothing I don’t like about living here.”

People said that they had opportunities to take part in activities they enjoyed and they had opportunities to take part in outside activities (such as swimming) in a way that supported their independence.

People’s care needs were monitored and the relatives we spoke to told us they were kept informed and involved in the review of any care.

Both the people who used the service and their relatives felt they were safe at Swallowfields. We were told “I feel safe” and “No qualms.”

We looked at the staffing rotas during our inspection and found that the provider ensured that a sufficient number of staff were available during each shift to care for the people who used the service. We found that staff received the training, supervision and support they needed to do their jobs.

The provider showed us the most recent quality assurance surveys which told us that both the people who used the service and their relatives were happy with Swallowfields and the care and support it provided.