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Averlea Residential Home Good

All reports

Inspection report

Date of Inspection: 15 May 2013
Date of Publication: 3 July 2013
Inspection Report published 03 July 2013 PDF


Inspection carried out on 15 May 2013

During an inspection looking at part of the service

We visited the home on 15 May 2013 to ensure the home had taken appropriate action to comply with Regulation 22 as we had previously served a warning notice regarding insufficient staffing levels in the home.

We saw from the duty rota in the home that additional care work hours had been rostered and were filled by the registered manager and registered provider.

Staff confirmed to us this staffing arrangement was in place and was beneficial to people who used the service and to the staff as these were the busiest periods of time in the home. They told us that if additional support or assistance was needed in the home at other times, management staff provided this.

The registered manager was able to give us examples of when additional staffing had been put in place to meet the needs of people who used the service.

We reviewed care plans and daily records for people who used the service and did not see any evidence that indicated people�s care needs had not been met by the current staffing arrangements.

We talked to people who used the service and they told us the staff were kind and helpful to them and responded to their needs promptly. One person told us the registered provider and manager were frequently in the home and were approachable and helpful towards them.