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Averlea Residential Home Good

All reports

Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF


Inspection carried out on 24 January 2013

During a routine inspection

We saw that staff showed, through their actions, conversations and during discussions with us empathy and understanding towards the people they cared for.

We saw that people were given some information and made choices about how and where they spent their day and the food they ate. However, not everybody was aware of the food planned for the day or the alternatives if they did not like the planned meal.

People's privacy and dignity was not always respected. For example locks were yet to be fitted to all bedroom doors. Toiletries and continence pads were left in communal areas which did not respect people's belongings.

Medication was administered and managed safely by the staff, although some gaps in recording were observed.

Staff had received training to enable them to meet the care needs of people who used the service. People told us they were satisfied with the care they received. We observed activities taking place in the home and found that these were not tailored to promote the inclusion of people with dementia care needs.