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Redcote Residential Home Requires improvement

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Inspection report

Date of Inspection: 5 August 2014
Date of Publication: 4 October 2014
Inspection Report published 04 October 2014 PDF | 77.46 KB


Inspection carried out on 5 August 2014

During a routine inspection

A single inspector carried out this inspection. At the last inspection in October 2013, the provider was asked to take action to ensure there was an accurate record for each person using the service, including appropriate information and documents in relation to the care and treatment provided each person. At this inspection we found these issues had been addressed.

We talked with five of the 27 people using the service and three relatives. We looked at five people's care records and observed care being provided. We talked with three care staff, the cook, two housekeepers and the manager. We examined four staff records and the documentation related to quality audits.

This helped us to answer the questions below:

Is the service safe?

We found there were appropriate standards of hygiene and cleanliness and staff were conversant in procedures necessary for the prevention and control of infection.

Safe procedures were in place for the ordering, storage and administration of medicines.

Is the service effective?

Care was planned in conjunction with the person using the service or their relatives. Care plans had been reviewed regularly and updated as necessary. Care plans were therefore accurate and reflected people's needs.

Specialist equipment needs had been identified and required equipment was in place.

Visitors we talked with confirmed they were able to visit at any time and could see their relative in private if they wished.

Is the service caring?

All the people we talked with told us all the staff were kind and caring. A relative of a person using the service said, "They try their hardest to encourage (the person) to eat and will prepare anything (the person) fancies even though they eat very little of it."

People's preferences had been recorded and care and support was provided in accordance with their wishes.

Is the service responsive?

People were encouraged to provide feedback on the care provided and issues identified were addressed.

People told us staff listened to them and said, "If you want anything at all, you only have to ask. The carers will do anything for you."

The service cooperated and collaborated with other care professionals to ensure people had access to specialist support when required.

Is the service well led?

People using the service and the staff told us the manager was always available for them to talk to and acted on issues raised.

There were a range of quality audits in place to assess and monitor the quality of the service provided.

Care records and staff records were maintained and stored appropriately.