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Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 77.98 KB

Overview

Inspection carried out on 15 January 2013

During a routine inspection

We spent time at the hospice, talking with people who were using the service and watching staff as they supported people. We spoke with three people who were using the service, three members of staff and the registered manager (the Head of Nursing). Later on, we spoke by telephone with a relative of a person who had been cared for at the hospice.

We saw that staff were kind and attentive to people's needs. People told us that the staff were, "really wonderful" and said, "I can't speak highly enough of them". People said that they received the care and treatment that they needed. One person said, "there's nothing that they could do better here".

Records showed that staff worked together as a team to ensure that people's needs were met. Staff told us that communication between colleagues was effective and helped to ensure that all staff had the information they needed.

People told us that they felt safe at the hospice. They said they would feel comfortable raising any concerns. They were confident that staff would listen to them and take any necessary action.

The hospice had effective recruitment procedures, which helped to ensure that only suitable staff were employed. Staff received a range of training to give them the skills and knowledge they needed to provide care and support for people.

There were effective systems in place for monitoring the quality of the service.