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Inspection report

Date of Inspection: 8 November 2011
Date of Publication: 25 November 2011
Inspection Report published 25 November 2011 PDF


Inspection carried out on 8 November 2011

During an inspection to make sure that the improvements required had been made

We did this review because when we visited the service in June 2011 we found that some aspects of the records needed to be developed to ensure staff had the information they needed to give the correct care. The areas this related to were pressure area care, moving and handling, falls and the use of bedrails. These were therefore the areas we looked at most closely when checking records during this visit.

We spoke with two people and members of their families. They were all positive and complimentary about the care and support provided not only to patients but to families and friends as well.

One patient told us �this is a wonderful place�. They described the approach of staff as caring and considerate and the person told us �they make me feel like an individual�. They told us that the staff kept them involved in making decisions and asked for their views.

Another person we spoke with also gave us a positive view of the care they were being given and the support for them and their family from all of the staff. They told us that staff were polite and that the call bell was answered promptly if they used it.

The person�s family told us they could not speak highly enough of the care provided or of the kindness and support given to the whole family. They told us that the attention to detail was excellent and that staff frequently go into their relative�s room to check how they were and whether they needed anything.

They told us that �staff awareness is wonderful � all the staff remember our names and whose family we are�.