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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 20 May 2013
Date of Publication: 16 July 2013
Inspection Report published 16 July 2013 PDF | 84.05 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 May 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Records confirmed that staff had completed an application form, supplied references, attended an interview and had a criminal record check in place before they started work. The provider may find it useful to note that the recruitment files were in need of some degree of re-organisation as documents were difficult to find and locate.

Staff spoken to confirmed that they were only able to start working with people once their checks had been received. They also confirmed that they had attended full induction training. We looked at a sample of four files. All of which were seen to contain the majority of the information as required of the regulations. The manager supporting the inspection stated that she would ensure that the files were reviewed as a priority.