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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Relatives of people who use the service told us that they were happy with the way the staff provided care and support and that they believed that their relatives were safe.

They said they could talk to the staff or manager if they had any concerns. One person said “I know I can talk to the manager with any concerns and she will deal with it very quickly.”

The service stated in its statement of purpose that they had policies and procedures in place that highlight the importance of safeguarding people from any form of abuse or exploitation including physical, financial, psychological, sexual abuse, neglect, discriminatory abuse or self-harm or inhuman or degrading treatment through deliberate intent, negligence or ignorance in accordance with written policies and procedures. Evidence of such policies and procedures were seen.

Staff had received training on how to keep people safe. This gave them the knowledge and the skills to do their jobs well and protect people from abuse. Training has been delivered in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguarding (safeguards to protect loss of freedom and rights). Child protection training has been provided to ensure staff have the knowledge required in protecting children.