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Yercombe (Gloucestershire) Trust Good

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Inspection report

Date of Inspection: 22 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

Overview

Inspection carried out on 22 June 2012

During a routine inspection

We talked with four people who lived in the home and with two people who were there on the day for personal support. People said they liked living in the home and thought the staff treated them very well.

The home had a warm and cosy atmosphere and was clean throughout. The main lounge area had comfortable easy chairs where people socialised in the day time. We chatted to people in the lounge, one person was knitting squares to be made up into blankets for a local charity. Another person was knitting a multi-coloured sweater and said, "It keeps me busy, I broke my wrist a while back so it's good exercise".

People visited their local GP when they needed to and in addition other health services such as visits to the hospital, chiropodist and the dentist and optician when required. The district nurse visited the home on a regular basis to give health care.

At lunch time we observed that staff gently escorted people to their table. Everyone greeted each other and there was general chatter between the tables. People were offered a choice of meal and asked how much they would like. Three members of staff ate their meal alongside residents. One care worker supported a person to eat, they described what they were putting on the spoon and waited until the person indicated they wanted more food. People continued to chatter throughout the meal reminiscing about people they knew.

Staff received appropriate professional development. We spoke with two members of

staff who said they were well informed of people's needs and the support people

required. Most staff had worked at the home for many years and said they knew

people well, their likes and dislikes and were familiar with their care plans.

We asked the manager how they engaged with people and their families to find out their views on how the service was run. We were told the home had carried out survey's but not in the last two years. They had not sought the views of their stakeholders.