Archived: First Choice Community Support Services Limited - Southampton

Care plans were in place; however some of these lacked details of people's likes and dislikes. The care plans were not always reviewed at regular intervals to ensure that they were up to date. Arrangements were in place for managing medicines. The recording of medicines given was not consistent. Staff were aware to report any allegations , they would follow the procedures and raised alerts. There was a robust recruitment process in place and all necessary checks were completed prior to staff starting work. Staff were supported to access appropriate training to help them do their jobs.

Complaints were managed well and people were responded to as needed. There was a lack of auditing in place to enable the provider to regularly assess the quality of the service. In this report the name of a registered manager appeared who was not in post and not managing the regulatory activities at this location at the time of the inspection. This was because they were still a Registered Manager on our register at the time.