Archived: Broomhaven Residential Care

Broomhaven provides residential care services to adults with learning disabilities. It accommodates up to three people The home is located close to Rotherham town centre and has parking and public transport access as well as local facilities nearby.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

Staff routinely promoted choice and independence, and spoke to people with respect, upholding their dignity. Staff we spoke with had a good knowledge of people’s needs and preferences, and care plans were highly personalised which indicated that staff understood people’s needs well. Care was formally reviewed regularly to ensure it met people’s needs, and where changes were required these were implemented.

Staff were trained in relation to how to keep people safe from the risks of harm or abuse, and there was information available in the home for people using the service and staff about what action to take if abuse was suspected.

Staff were recruited safely, with appropriate background checks being made. The registered manager was enthusiastic about staff training, and records showed staff received training in a wide range of relevant areas.

Medicines were safely managed, and staff we spoke with had a good knowledge of the medication system in use at the home.

There were appropriate arrangements in place for people to consent to their care and treatment, and staff had received training regarding consent and mental capacity.

The food available in the home reflected people’s preferences. People using the service were encouraged to be involved in meal planning and preparation.

There was a complaints system in place. We asked people using the service whenther they would feel confident to complain if they wished to, and they told us they would.

There was a system in place for monitoring the quality of service people received, and making ongoing improvements as part of the monitoring system

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Rating at last inspection:

The last rating for this service was good (published 8 March 2017)

Why we inspected:

This was a planned comprehensive inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Broomhaven is a care home providing care to three people with learning disabilities. Broomhaven is located in a residential area of Rotherham, South Yorkshire. It is in a quiet street and has the appearance of a domestic dwelling. At the time of the inspection there were three people living at the home.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager for Broomhaven was also the registered provider, as they owned and ran the service.

During the inspection people told us, or indicated that they were very happy with their life at Broomhaven. Staff we spoke with and observed understood people’s needs and preferences well. Staff spoke to people with patience and respect, and took time to make sure that people experienced good quality support.

The registered manager had taken appropriate steps to make sure that people’s mental capacity was assessed and that care was provided in accordance with people’s consent. Staff had received training in relation to the Mental Capacity Act 2015, and understood its impact on how they provided care and support.

The registered manager had systems in place to ensure people’s safety. This included staff’s training and knowledge about safeguarding, and up to date risk assessments. The arrangements for managing medicines were appropriate.

There was an effective and improved audit system in place, which monitored the quality of care provided and the safe running of the service.

People who used the service understood the care and treatment choices available to them. They were encouraged to express their views and were involved in making decisions about their care and treatment.

Throughout our visit, we saw that staff treated people with dignity and kindness. We observed that a friendly and positive approach was used, to ensure that the wishes and needs of people using the service were respected.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People received care and treatment from suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.

People were protected from the risks of unsafe or inappropriate care and treatment because their records had been reviewed and updated regularly.

People's records were up to date and regularly reviewed so that they remained current and reflected people's care and support needs