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Archived: Belvedere Park Nursing Home Good

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Inspection report

Date of Inspection: 14 May 2014
Date of Publication: 17 June 2014
Inspection Report published 17 June 2014 PDF

Overview

Inspection carried out on 14 May 2014

During a routine inspection

This inspection was completed by one inspector. We looked at records and spoke with the manager, four people living at Belvedere, two visiting relations, one person visiting to undertake activities, and three staff. The evidence we collected helped us to answer five key questions: is the service safe, effective, caring, responsive and well led?

Below is a summary of what we found. The summary describes the records we looked at and what people using the service and staff told us.

If you want to see the evidence that supports our summary, please read the full report.

Is the service safe?

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications have needed to be submitted, the service was aware of its responsibilities under the Mental Capacity Act. The manager understood when an application should be made, and how to submit one.

We looked at the safety and suitability of the premises. We saw the premises were in good order and well maintained.

We looked at records. We saw care records had not been kept up to date for a few months since our last inspection. The manager had put systems in place and had rectified this. Records were up to date for the last three months.

Is the service effective?

People told us that they were happy with the care they received and felt their needs had been met. One person told us, �The care is excellent.�

We looked at the meals provided to people. We saw people had a good choice of meals. We saw people�s food was served to support them eating safely. For example, some people had soft food or pureed diets because they had been identified as being at risk of choking. People told us they enjoyed their food.

It was clear from what we saw and from speaking with staff that staff understood people�s care and support needs and they knew people well. One staff member told us, �I love it here, it is like a family here, people get the care, love and attention they require.�

Is the service caring?

All people with spoke with told us staff were caring. One person told us, �I get very good care, the staff are very nice, very helpful.� A relative told us, �She�s been here seven years because they�ve looked after her so well.�

We observed staff being kind and patient with people throughout our visit. We saw people thoroughly enjoyed a music and movement session in the morning. We also saw people enjoyed having a hand and arm massage by a visiting therapist.

Is the service responsive?

People�s needs had been assessed before they moved into the home. Records showed us staff responded in a timely way to changing health and social care needs by contacting the appropriate health care professionals.

Is the service well-led?

People we spoke with told us they felt able to contact the manager about their care and the manager would deal with any of their issues quickly and effectively.

Staff we spoke with told us they thought the manager was approachable and provided good support.

We looked at quality assurance systems. We saw the service had recently collated its annual customer service feedback results. These showed people using the service were satisfied with the level of care and support provided.