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Archived: Belvedere Park Nursing Home Good

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Inspection report

Date of Inspection: 25 November 2011
Date of Publication: 30 December 2011
Inspection Report published 30 December 2011 PDF

Overview

Inspection carried out on 25 November 2011

During a routine inspection

We made an unannounced visit to this care home on 25 November 2011.

There were 23 people using the service when we visited. On the day of our visit we toured the lounge and dining areas, corridors and several bedrooms.

We spoke with eight people who were using the service when we visited and spent time observing their experiences in the care home. We looked at their mood, how they spent their time and how staff interacted with them.

One person told us, �It�s marvellous. We have great food and good company.�

Another person said, �I feel safe here. I can�t think of anything they could do better.�

We saw that people were not left unattended for extended lengths of times. There was a staff presence in corridors and communal areas. We saw staff sitting and chatting with people when they were not involved in a task to meet a particular care need. People appeared to be comfortable in approaching staff with their requests and staff responded quickly.

The service accommodates some people with complex needs who spend much of their time nursed in bed. We observed that these people had been made as comfortable as possible with pillows, blankets and call bells close to hand.

We observed that staff treated people respectfully. They addressed people by their preferred names and they were discreet when asking about care needs. Staff gave sensitive explanations when they were helping people, speaking to them at a pace and level appropriate to their individual needs.

We also spoke with the owner (who is also registered as the manager of the home), two nurses and two care staff.

Overall, we found that the service was meeting the care and welfare needs of people using the service.