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Inspection report

Date of Inspection: 31 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF


Inspection carried out on 31 December 2013

During a routine inspection

People who used the service had individual and complex communication needs. This

meant we were not able to hear their views directly. To understand people's experiences,

we observed interactions between staff and people, looked at records and spoke with staff

about how they supported people.

During our inspection we saw that staff treated people with respect and took account of their wishes. We saw that staff gained consent from people by asking questions and observing their responses. For example their body language and facial expressions.

We found that staff had knowledge of healthy eating and encouraged people to eat a balanced diet. We saw that there was a variety of nutritious food and drinks available for people.

We saw that there were cleaning schedules in place and staff told us these worked well. We found the home to be clean and tidy. Staff had received training in infection control and were knowledgeable about how to minimise the risk of the spread of infection.

On the day of our visit we found that there were two staff on duty, which included the team leader. We asked staff if they thought there were enough staff to support people effectively and were told that there were not. When asked, staff told us that there used to be a floating support staff member, but they had been moved to another home.

We saw that the provider had a complaints policy and that this was in an easy read format for people who lived at the home. We were told that the provider had not received any complaints. When asked, the staff we spoke with knew what to do if they received a complaint.