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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF


Inspection carried out on 23 January 2013

During a routine inspection

People who used the service had individual and complex communication needs. This meant we were not able to hear their views directly. To understand people's experiences, we observed interactions between staff and people, looked at records and spoke with staff about how they supported people.

We found that people's needs were assessed and that care was delivered in line with their individual care plan. Guidance about how to support people was available to staff, which meant that staff provided support in a consistent way. We saw that staff promoted people's independence and choice and that people's diversity, values and human rights were respected.

There was evidence that people were supported with medical appointments if they needed them and that the home made referrals where necessary to other health and social care professionals.

We found people had opportunities to take part in social and leisure activities within their local community and were involved in decisions about activities they took part in.

We found that people who use the service were protected from the risk of abuse because staff were trained in safeguarding adults and were able to tell us how they would report abuse or alleged abuse.