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Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

It is not always possible for individual who use the service to verbally express their views but when they do they are respected and documented.

People who live at Tall Trees are treated with dignity and respect and their

independence is consistently promoted.

Overall, we found that Tall Trees was meeting this essential standard.

User experience

We did not speak to people about this outcome area on this occasion, or have the

opportunity to observe it, so cannot report what people using the service said, or our observations

Other evidence

We were informed by a member of staff that the people who use the service have complex learning disabilities and challenging behaviour, and therefore it is not always possible for them to fully engage in care planning, reviews and meetings.

A staff member did however state that they encouraged and supported the people who use the service to make choices about their lives and are treated as individuals within pre-agreed guidelines.

We looked at care plans that included people’S cultural and religious needs.

We saw records of key-workers actively and the attempts they had made to seek feedback from the people who use the service and to involve them in the service and the services they receive.

The records provided evidence that the people who use the service with support are active participants in the home.

The service has a set of policies and procedures which demonstrates to the staff how independence was to be promoted, with people choosing to help with support and encouragement from staff.

We looked at all the care plans belonging to the people who use the service they demonstrated an awareness of how to promote independence of the person. The care plans clearly included information about their preferences likes and dislikes of the individual who owned the plan.

We saw that people had a choice about community activities, and for example were supported to go on days out, visits to clubs, shopping and outings. On the day of the visit two people who use the service were seen getting ready to go out with staff, while the remaining individual stayed at home.