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Archived: Yorkshire Rose Home Care - 6 Carr Furlong

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 64.95 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was not meeting this standard. We judged this had a minor impact on people using the service and action was needed for this essential standard.

People were not cared for by staff who were supported to deliver care safely and to an appropriate standard.

User experience

We spoke to people using the service but their feedback did not relate to this standard.

Other evidence

We added this outcome area to our inspection after identifying some concerns about supporting staff, in particular, staff having suitable training for the work they performed.

The provider/manager provided us with certificates of training that herself and the member of staff had undertaken. The provider/manager held a National Vocational Qualification (NVQ) Level 3 and the member of staff NVQ Level 2. In the last year they had undertaken dementia care training and an updated moving and handling course. They had received training in adult safeguarding, emergency aid and food hygiene some time ago, but had not had these updated.

We asked the provider/manager and staff member if they had undertaken any medication training or received information or training in respect of the Mental Capacity Act 2005 or Deprivation of Liberty Safeguards. They confirmed they hadn’t, which meant they had not received suitable training for the work they performed.