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Archived: Yorkshire Rose Home Care - 6 Carr Furlong

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 64.95 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 26/09/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was not meeting this standard. We judged this had a minor impact on people using the service and action was needed for this essential standard.

People did not experience care, treatment and support that met their needs and protected their rights.

User experience

People told us they received support that met their individual needs. They said that support staff knew them very well and they had no concerns regarding the service provided. They said, “In a morning they help me with washing and showering or bathing. At night they help me get ready for bed. They help me with my medication. They’re very thorough. They do a good job and understand what they’ve to do.”

Other evidence

People’s needs were assessed, but care was not planned and delivered in line with their individual care plan. Care was not planned and delivered in a way that ensured people’s safety. This was because we looked at the case files for the two people using the service. In one of the files the service had obtained a list of tasks to be carried out for the person from the placing authority. Some of those tasks were not identified on their own assessment or care plan in the file provided by the manager. The care needs assessment was dated 2010 – 11. A moving and handling risk assessment identified the next review should have taken place some months earlier, but this had not been carried out. Actions identified to minimise risks in the moving and handling risk assessment were not included in the plan of care. A further risk assessment was in place to assess a number of potential risks that may be present regarding the property and the care provided. Actions needed to reduce potential risk were also identified. However, the risk assessment was not signed or dated by either party and the action taken to reduce the potential risk had not been met. For example, in the medication risk assessment it stated, ‘staff involved in the administration of medication to undergo training and follow assisting with medication policy’.

We spoke to both the manager and member of staff about the care provided to one person using the service, to identify whether the written documentation supported the care they provided. They provided conflicting information about the care provided to the person in regard to their continence and medication needs.

A further discussion took place with them about the lack of appropriate records to support the care needs they were providing to people. The provider/manager said an up to date task sheet was in each person’s home that described the tasks to be completed on each visit . The provider/manager also said communication sheets to confirm whether or not those tasks had been carried out were also in place. We asked to see a copy of this information for the two people using the service but they could not be found.