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Archived: Yorkshire Rose Home Care - 6 Carr Furlong

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF | 64.95 KB

Overview

Inspection carried out on 26 September 2012

During a routine inspection

Yorkshire Rose Home Care is a small agency. The manager is the owner of the company and there is one other member of staff. At the time of the visit there were two people using the service.

We spoke with people who used the service who told us they were involved in decision making regarding the support provided and were always treated with respect. When we asked them if staff respected their privacy, dignity and independence and listened to their views and took them into account, they said, “Yes, very much so. I wasn’t keen to start with, but I can trust them. They’re very honest. They more or less listen to me and my views and I take advice from them.”

People told us they received support that met their individual needs. They said that support staff knew them very well and they had no concerns regarding the service provided. They said, “In a morning they help me with washing and showering or bathing. At night they help me get ready for bed. They help me with my medication. They’re very thorough. They do a good job and understand what they’ve to do.”

One person we spoke with in their conversation with us made repeated comments about how honest staff were. They said they felt safe using the service.

People told us they received the same carer, at the same time, on every visit, unless they were on holiday or unwell, which they liked. They said they never missed a visit and stayed their full amount of time. We asked if they knew what to do if their carer did not arrive. They said, “it’s not necessary. They’re always here and I’m told they’ll always come no matter what.”