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Archived: East Riding Quality Home Care Requires improvement

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Inspection report

Date of Inspection: 16 August 2012
Date of Publication: 12 September 2012
Inspection Report published 12 September 2012 PDF


Inspection carried out on 16 August 2012

During a routine inspection

We spoke with three people who received a service from the domiciliary care agency. They told us that staff respected their privacy and dignity. One person said, �Staff made me feel comfortable from the start�. People told us that the staff did what they wanted them or needed them to do. One person said, �The staff are most helpful. I cannot praise them enough� and another said, �I am highly delighted with the service I receive � all of the carers have been excellent�.

The staff that we spoke with told us that their training included information about respecting a person�s privacy and dignity and promoting their independence. Staff told us that they read a person�s diary sheet when they arrived at their home to make sure that they were aware of the latest information about their needs.

The people who we spoke with us told us that staff were well trained. One person said, �Yes, they don�t hesitate if they think I need a GP or ambulance� and another said, �They all seem quick to learn�. They all said that they had never had any concerns about the staff. One person said, �I have two regular carers and have had a relief carer. They have all been excellent�.

People told us that they were consulted about their satisfaction with the service they received. They said that agency staff were approachable and that they would be comfortable discussing concerns with any of them. All of the people that we spoke with said that they had never had a reason to complain.